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Effective date: February 04, 2019
OFICINA PENADĒS («us», «we», or «our») operates the https://oficinapenades.com website (the «Service»).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for OFICINA PENADĒS is created with the help of the Free Privacy Policy website.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://oficinapenades.com
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you («Personal Data»). Personally identifiable information may include, but is not limited to:
We may also collect information how the Service is accessed and used («Usage Data»). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of cookies we use:
Some third party cookies help us to:
We use some cookies to track where you have come from, for example if you were referred to us by another website by collecting anonymous data. This lets us reward some external websites for referring customers to us.
We use a website recording service to track visits and user interaction. The data is stored and used for aggregated and statistical reporting – we use this information to improve our website, and will not be shared with anybody outside of OFICINA PENADĒS.
Cookies by themselves can’t be used to find out the identity of any user. The information is completely anonymous and doesn’t contain any of your personal data. Unless you choose to tell them, the third party sites will never know who you are even if they assign your browser a cookie.
OFICINA PENADĒS uses the collected data for various purposes:
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Spain and choose to provide information to us, please note that we transfer the data, including Personal Data, to Spain and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
OFICINA PENADĒS will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
OFICINA PENADĒS may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service («Service Providers»), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 («Children»).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the «effective date» at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
Please read carefully our Terms and Conditions before buying any item from our site.
These Terms and Conditions expressly regulate the relationship between Jorge Penadés (VAT Nº ES79017313) and You, (hereinafter the “Buyer”) who purchases any of the products offered by Jorge Penadés (Hereinafter “OFICINA PENADĒS”) under this website. You, the Buyer, hereby declare that you are a person with the capacity to purchase and have read and understood this Terms and Conditions, and agree to them. If you do not agree, please do not purchase products from this website.
ALL SALES
Prices may be subject to change at any time and without notice. The Buyer must check the offer conditions prior to requesting a product or service. Prices quoted in Euros include VAT at 21% (Spanish Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted. All taxes will be according to the applicable law in force. Once the order has been placed, it will be automatically acknowledged by an email confirming the purchase, and will include the following information: buyer details, invoice details, delivery details, payment mode, price display and order summary. Please, make sure to check that all the order details are correct.
SHIPPING TERMS
OFICINA PENADĒS manufactures the products by hand and on demand, so the lead time is between 3 and 6 weeks. Lead times are calculated from the date of the receipt of payment and will be shown in the confirmation email.
OFICINA PENADĒS only ships within the countries in the list provided. For deliveries to countries not included in that list, please contact OFICINA PENADĒS at shop@oficinapenades.com. All costs of import taxes and/or customs procedures are borne by the Buyer. Delivery shall be made to the address indicated for this purpose during the purchase process. OFICINA PENADĒS shall not be responsible for errors or damage caused when the delivery to the address provided by the Buyer is not the address desired by the Buyer in question. The price of transport is calculated based on the shipping destination of the order and the size and weight of the product.
WITHDRAWAL PERIOD
According to the Royal Decree 1/2007 of 16 November 2007, approving the revised text of the General Law for the Defense of Consumers and Users, if the Buyer considers that the product is not what he or she expected, he or she will be refunded with the total purchase cost but deducting the delivery expenses. Notice must be given to OFICINA PENADĒS by sending the withdrawal form (see attached ANNEX1) by email to shop@oficinapenades.com or by regular mail to Jorge Penadés, C/ Antonio Ulloa 36 bajo izda, 28011 Madrid (Spain) within fourteen (14) calendar days from the date of delivery. Items must be in their intact, original packaging and in as-new condition. The Buyer will take care of the return delivery costs, and a copy of the purchase receipt and product delivery note must be included inside the package. Upon expiry of the Withdrawal Period, no product exchanges or returns will be accepted.
CUSTOMIZED PRODUCTS
Customized products are not refundable or exchangeable.
FAULTY PRODUCTS
OFICINA PENADĒS will cover the cost of collecting the faulty or wrong item and sending the right item that was ordered. If the Buyer wishes to exchange the faulty or wrong product for a different item or reference, the Buyer covers the cost of the return and new delivery.
WARRANTY
All Products are guaranteed for two (2) years after receipt in accordance with the Legislative Royal Decree 1/2007, of 16 November, approving the consolidated General Act on Consumer and User Protection and other complementary laws. OFICINA PENADĒS will warrant products purchased only from an authorized reseller or distributor or from OFICINA PENADĒS directly. OFICINA PENADĒS products are guaranteed against workmanship and mechanical defects under normal use. We are not responsible for the following: Damage caused by improper cleaning solutions or methods. Damage caused by improper installation or assembly. Damage caused by the improper use of light bulbs. Damage caused by exposure to weather or improper environment. Any parts purchased separate from our light fittings.
If the Buyer considers that damage could have occurred in shipping, please notify us as soon as possible.
HANDCRAFT MANUFACTURING
The production of every product here is performed mainly by us or sometimes by external employees by hand. Due to this manual production process, small irregularities that can present themselves in the product shouldn’t be seen as defects but those which makes each piece unique. The warranty does not cover that irregularities as a result of handmade production.
PHOTOGRAPHY
Whilst every effort is made to ensure accurate representation of product colours, finishes and dimensions, slight variations can sometimes occur between the photographic representation and the actual product. Also, due to differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your screen will accurately reflect the true colour of the product. You may download or print images from this website but only for your own personal use and you may not make any modification to them.
PRIVACY POLICY
1.DATA PROTECTION
Pursuant to Article 5 of the Spanish Data Protection Act of 13 December 1999 on Data Protection, we hereby inform you that your personal data will be incorporated to the data file named «clients and suppliers», being OFICINA PENADĒS its responsible, and will be only processed with the purpose of managing the commercial relationship between you and OFICINA PENADĒS. Your personal data will be neither transferred nor disclosed to third parties. You can exercise your rights of access, rectification, erasure and objection sending a writ to OFICINA PENADĒS indicating the right you would like to exercise together with a copy of your Identity Document to the address C/ Antonio Ulloa 36 bajo izda, 28011 Madrid (Spain) or to the email: shop@oficinapenades.com
2. COOCKIES
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use «cookies» to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
3. SECURITY
The security of your personal information is essential to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Even though we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
INTELLECTUAL PROPERTY
OFICINA PENADĒS has the intellectual and industrial property rights to manufacture and sell the products shown on this website and holds the exclusive manufacturing and distribution rights worldwide. Copying will be prosecuted.
WEB AND GRAPHIC DESIGN
All the designs, graphics, images, trademarks, multimedia, logos, and icons shown on this website are the exclusive property of OFICINA PENADĒS and are protected under copyright law. Using them for commercial purposes and/or subsequent distribution without previously obtaining authorization is prohibited. They also cannot be used to illustrate activities or products of other companies without explicit permission from OFICINA PENADĒS. You may download or print pages from this website but only for your own personal use and you may not make any modification to them.
CUSTOMER SERVICE
For any incident, claim or exercising of their rights, the Buyer can contact us by email at shop@oficinapenades.com or by regular mail at C/ Antonio Ulloa 36 bajo izda, 28011 Madrid (Spain).
APPLICABLE LAW AND JURISDICTION
These terms and conditions are governed by and construed in accordance with the laws of Madrid (Spain) and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.
ANNEX 1
Withdrawal Form. You should only complete and return this form if you want to cancel the contract.
Send a letter to C/ Antonio Ulloa 36 bajo izda, 28011 Madrid, SPAIN.
Or an email to shop@oficinapenades.com
Indicating the following:
I, (Buyer’s name) hereby give notice that I withdraw from my contract of sale indicating model (name or model number), delivered to (delivery address) on (delivery date).
Buyer’s signature (only if this form is filed on paper).
Date.
HAUTE COUTURE vs PRÊT-A-PORTER
We usually develop one-off or limited edition pieces for galleries and private collectors. Now we have decided to offer ideas in larger editions and affordable prices.
DON´T BUY IF YOU DON´T NEED TO
We know we will sell less but with this initiative we hope to help buyers to make better decisions. Companies can also contribute to a responsible consumption.